Help Center

Visit suitcase-repair.com to browse and purchase spare parts. You will need your luggage brand, model name or number, and the type of part you need (wheel, handle, zipper, etc.). Product labels inside your luggage can help identify the correct model. If unsure, contact support with photos of your luggage and the damaged part.

Common upload issues include: file too large (max 10 MB), unsupported format (use JPG, PNG, or PDF), slow internet connection, or browser issues. Try reducing the file size, converting to an accepted format, or using a different browser. Clear your browser cache if problems persist.

We use a passwordless login system. Simply enter your email address on the login page, and we will send you a magic link. Click the link in your email to access your account. The link is valid for a limited time and can only be used once for security.

Log in to your account and click "File a Claim" from your dashboard. Select the product needing repair (from your registered warranties or by manual entry), then follow the claims wizard through providing your shipping address, describing the damage, uploading photos, selecting replacement parts, and choosing your repair option.

The required information varies by brand, but typically includes: your product (identifiable by name, barcode, or product number), purchase date, retailer information, and in some cases a serial number and proof of purchase. Some brands also request your mailing address and phone number. Check the registration form for your specific brand requirements.

This warranty portal allows you to register your purchased products for warranty coverage, file claims when repairs are needed, track the status of your registrations and claims, and access support resources. It provides a central place to manage all your product warranties digitally.

Yes, spare parts are available for purchase independently of warranty claims. Visit suitcase-repair.com to browse available parts, find compatible replacements for your luggage, and place orders for delivery. This is a good option when your warranty has expired or the damage is not covered.

For images: JPG, JPEG, and PNG formats are accepted. For documents: PDF format is accepted. The maximum file size is typically 10 MB per file. If your file is too large, try reducing the image quality or using a compression tool.

First, wait a few minutes as emails can sometimes be delayed. Check your spam or junk folder. Verify you entered the correct email address. If still not received, try requesting a new login link. If problems persist, contact support for assistance.

To file a claim, you need: your registered product information (or product details for unregistered items), photos showing the damage clearly, a description of what happened, your shipping address for repairs, and selection of which parts need replacement. Having this information ready before starting will speed up the process.

Serial number locations vary by product type. For hard-shell suitcases, check inside the case on a sticker, near the hinge area, or on the telescopic handle housing. For soft-sided bags, look on a sewn-in label inside the main compartment or inside a zippered pocket. If you cannot find it, check your warranty card or product documentation.

Yes, you need to log in to register a warranty. We use a simple magic link system - just enter your email address and click the link sent to your inbox. No password is required. The specific information collected during registration varies by brand, with some brands requiring more details than others.

A warranty claim is for damage covered under your active product warranty - parts and repairs may be free. A paid repair is when you purchase spare parts yourself, typically because your warranty has expired or the damage is not covered. Both options can restore your luggage to working condition.

Try different search terms: use the product name, product number, or barcode. Check spelling and remove special characters. If still not found, your product may be very new, discontinued, or a regional variant. Contact support with photos of your product and its labels for assistance.

Log in to your account and navigate to your profile or account settings. Click Edit next to your address information, enter your new address, and save the changes. Your updated address will be used for future claims and part shipments.

At least one clear photo of the damage is required. However, we recommend including multiple photos showing: a close-up of the damage, the damage location on the product, and comparison with undamaged areas if helpful. Good photos help process your claim faster.

Receipt requirements vary by brand. Some brands require a receipt for registration approval, while others make it optional. If receipt upload is available, we recommend uploading it as it speeds up the approval process and provides proof of purchase for future claims. Accepted formats are typically JPG, PNG, and PDF with a maximum size of 10 MB.

This portal supports multiple luggage brands. When you start a new registration, you will see a list of available brands to choose from. Each brand may have different warranty terms, registration requirements, and claim processes. If you do not see your brand listed, please contact support.

Warranty coverage varies by brand and depends on factors like the type of damage, your warranty period, and brand-specific terms. Generally, manufacturing defects and material failures are covered. The best way to find out is to file a claim - the review process will determine if your damage is covered. Check your brand's help section for specific coverage details.

To delete your account and personal data, please contact support through the portal. Provide your email address and request account deletion. Note that deleting your account will remove your warranty records, so we recommend exporting any information you may need before deletion.

Depending on the damage type and brand, you may have several options: Self-repair kit (parts shipped to you for DIY repair), Send-in repair (ship your luggage to a repair center), or Retailer drop-off (bring your luggage to a participating store). Not all options are available for every claim - availability depends on the type of damage and parts required.

After submission, your registration enters a review process. Some brands approve registrations automatically, while others require manual review. You can check your registration status on your dashboard. Once approved, your warranty is active and you can file claims if needed. You may receive email notifications about status changes.

Act quickly: report the damage at the airport baggage desk immediately to get a Property Irregularity Report (PIR). If you notice later, most airlines accept claims within 3-7 days of arrival. The airline is responsible for damage they cause, not your product warranty. We can provide a damage assessment to support your airline claim, documenting what parts are damaged and repair costs.

Yes, you can track your claim status on your dashboard. Click on any claim to see its current status and details. You may also receive email notifications when the status changes. Common statuses include: Submitted, Under Review, Approved, Parts Shipped, In Repair, and Completed.

In most cases, you cannot edit a registration after it has been submitted. If you need to correct information, contact support with your registration details and explain what needs to be changed. For pending registrations, corrections may be possible before approval.

Submitted: Your claim is received and waiting for review. Under Review: A team member is evaluating your claim. Approved: Your claim was approved for repair. Parts Shipped: Replacement parts are on their way. In Repair: Your luggage is being repaired. Completed: The repair is finished. Rejected: The claim was not approved (check for an explanation). On Hold: Additional information is needed.

A pending status means your registration is waiting for review. This is normal for brands that require manual verification. Review times vary by brand - some process within hours, others may take several business days. No action is needed from you unless you receive a request for additional information.

Currently, each product must be registered individually through its own registration process. This ensures accurate information is captured for each item. From your dashboard, you can easily start a new registration after completing one.